Text Message Terms
On this page
These terms cover text messages from CleanSlate Crew, the trading name of CLEAN SLATE CREW LLC. They explain what we text, how you sign up, how often we text, what it may cost, and how to get help or stop. They cover texting only: the terms for our work are the service terms you accept when you approve a quote. Our Privacy Policy explains how we handle your information.
Our texting program
- Program: CleanSlate Crew customer texts
- Sent by: CleanSlate Crew, from our business line, (380) 800-5568
- Sent to: people who ask us for a quote or book work with us, and who agree to get texts from us
We text you only about your own quotes and service:
- your quote, plus a few follow-ups in the two weeks after we send it if we haven't heard back
- scheduling: confirming or changing a visit, and a reminder the day before
- updates on the day of a visit, such as running late, weather delays or a change of technician
- invoices and payment receipts
- after a visit, a request to leave us an honest Google review. We ask every customer the same way, whatever they thought of the visit.
- replies to your questions
A person on our team reviews and sends each of these texts. The only automatic texts are the ones phone carriers expect every texting program to send: one confirming you've signed up, which is the first text you'll get from us, and our replies when you text STOP or HELP.
We don't send marketing or promotional texts. If we ever want to text you offers or seasonal reminders, we'll ask for your separate permission first.
Our business line
The phone carriers have approved our business line, (380) 800-5568, for texting, and every text we send comes from it. You can text us at that number too: a person on our team reads your texts.
How you sign up
You can sign up in any of these ways:
- tick the texting box on our quote form at www.cleanslatecrew.com/request. It's optional, it's for texts only and it starts unticked.
- choose "Text me about my service" in your customer portal
- tell a member of our team, by phone or in person, that it's OK to text you. They'll tell you what we text about, that message and data rates may apply, and how to stop.
Consent isn't a condition of purchase. You never have to agree to texts to get a quote or buy from us. Without it, we'll call or email you about your quote and your service.
Only sign up with a mobile number that's yours, or that you're allowed to use. If you change or give up that number, please tell us, so we don't text someone else. Your consent covers the number you gave us: if the number on your record changes, we need your OK again before we text the new one.
How often, and what it costs
Message frequency varies with how many quotes and visits you have with us.
Message and data rates may apply. Your mobile plan decides what you pay to send and receive texts. We don't charge you anything for them.
Stopping texts: reply STOP
Reply STOP to any text from us to stop getting texts. UNSUBSCRIBE, CANCEL, END, QUIT and REVOKE work too. It takes effect right away. You'll get one text confirming you've opted out, and no more texts from us after that unless you sign up again.
You can also tap "Stop texts" in your customer portal, or tell us by phone, email or in person. Any reasonable way of telling us counts. We record opt-outs as soon as we see them, and never later than 10 business days after you send one.
Stopping texts doesn't stop calls or emails about your service. If you want no contact at all, tell us and we'll mark your record "do not contact".
If you change your mind later, choose "Text me about my service" in your customer portal, or tell a member of our team.
Getting help: reply HELP
Reply HELP to any text from us, and we'll text back our phone number and email address. You can also reach us directly:
- Phone: (380) 800-5568 (call or text)
- Email: hello@cleanslatecrew.com
Delivery
Carriers are not liable for any delayed or undelivered messages. Texts usually arrive within moments, but a text can occasionally arrive late or not at all. If something about your visit is urgent, please call us.
Your privacy
We don't sell or share your mobile number or your texting consent with anyone for marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Our Privacy Policy explains what we collect, how we use it, and who helps us deliver our texts.
Changes to these terms
When these terms change, we'll post the new version here and update the date at the top. If we ever want to text you about something these terms don't cover, we'll ask for your permission first.
Contact us
CleanSlate Crew (CLEAN SLATE CREW LLC)
Upper Arlington, OH 43221
hello@cleanslatecrew.com
(380) 800-5568 (call or text)