Questions and answers
Short answers about quotes, paying, the day of the work, the Maintenance Club and where we work. Anything else, call (380) 800-5568.
For most services, we quote within 1 business day.
Quotes and paying
Is the quote free?
Yes. Tell us what needs cleaning, here or by phone, and we’ll send you a price in writing. For most services, we quote within 1 business day. Commercial work is priced on a site visit, so we come and look first.
How much does it cost?
It depends on your place and what you’d like done. We look, or you tell us about it, and we send you a fixed price in writing, good for 30 days. It changes only if you add work, or if the job turns out different from what was described.
When do I pay?
When the work is done, unless your quote says otherwise. Holiday lights usually take a deposit of half before the lights go up.
The day of the work
What should I do before you come?
Make sure we can reach the work by the time we arrive: gates unlocked, pets secured, and cars moved off a driveway we’re working on.
What if it rains?
Our work depends on the weather. If it would make the work unsafe or ineffective, we contact you to pick another day, rather than do work that won’t hold up.
What if something is already damaged?
We take care with every place, but we’re not responsible for wear or damage that was already there, such as aging caulk, cracked glass, loose gutters or worn siding. If we notice something like that before we start, we point it out to you first.
Can I reschedule or cancel?
Yes. Please give us as much notice as you can, ideally 24 hours, so we can offer the time to someone else. If we can’t get to the work on the day, a trip fee may apply to reschedule. Holiday lights and snow seasons have their own cancellation rules, set out in the terms that come with your quote. If you said yes at your home, Ohio gives you three business days to change your mind.
What if I’m not happy with the work?
Tell us. Our make-it-right guarantee, word for word: “If you're not satisfied with any part of our work, tell us and we'll come back and make it right at no extra cost. If we genuinely can't, we'll refund that visit. No fine print, no arguing about it.”
The Maintenance Club
What is the Maintenance Club?
Put your home on a regular schedule, and each qualifying visit costs less. Windows, gutters and most washing count. See the plans.
Is the Maintenance Club a contract?
It’s a plan you can pause or cancel anytime. We contact you before each visit to confirm the date and the price, you approve each visit, and you pay for each visit when it’s done.
Who can join?
Homes only. Discounts don’t stack. Never on holiday lights or snow removal. Cancel anytime.
What we do
Do you clean inside windows?
Yes. For each window you choose the outside, the inside or both. See window cleaning.
Do you work in winter?
Yes: snow removal, and we take holiday lights down in January.
Is my street in your area?
Homes and businesses in Upper Arlington and about 20 miles around.
Upper Arlington, Columbus and 28 more towns. See every town we serve
Tell us about your place.
For most services, we quote within 1 business day.